# DigitalExperts — Full Content > DigitalExperts is a 100% remote technology consulting firm for micro and medium-sized businesses, startups, and growing companies. We specialise in Microsoft 365, Azure, digital development, cybersecurity, and IT support. We operate entirely remotely, serving clients in Europe, North America, the Middle East, and Africa. All services are delivered in English and Portuguese. Website: https://digitalexperts.pt Sitemap: https://digitalexperts.pt/sitemap.xml --- ## About DigitalExperts DigitalExperts was built with a clear purpose: making technology accessible and friction-free for businesses that cannot afford to waste time. We specialise in Microsoft 365, Azure, and digital development — operating 100% remotely to serve clients worldwide. **Mission:** To help businesses grow with technology that is simple, secure, and effective — from anywhere in the world. **How we work:** 1. Everything is done remotely: assessment, implementation, training, and support. 2. We communicate via email and digital tools, with full traceability. 3. No surprises — clear budgets and on-time deliveries. 4. Continuous and proactive support, not reactive. **Values:** Client Focus, Remote Team, Borderless, Agility. --- ## Services ### Microsoft 365 URL: https://digitalexperts.pt/en/services/microsoft-365/ Full Microsoft 365 lifecycle management: licence procurement, mailbox migration (Exchange to Exchange Online), SharePoint and Teams configuration, security hardening (MFA, Conditional Access, Defender), user onboarding/offboarding, and ongoing management. ### Azure URL: https://digitalexperts.pt/en/services/azure/ Design and management of Azure cloud infrastructure: virtual machines, Azure Kubernetes Service, Azure SQL, Cosmos DB, networking (VNet, NSG, Load Balancer), Entra ID (formerly Azure AD), Microsoft Defender for Cloud, Azure Monitor, and CI/CD pipelines via Azure DevOps. ### Digital Development URL: https://digitalexperts.pt/en/services/development/ Full-stack web and mobile development. Technologies: Next.js, React, Vue.js, Laravel, Node.js, Flutter, TypeScript, PHP, Python/Django. Hosting on Vercel, DigitalOcean, Cloudflare Pages. E-commerce, B2B portals, REST APIs, mobile apps (iOS and Android). ### Digital Advertising URL: https://digitalexperts.pt/en/services/advertising/ Paid digital advertising campaign management across Google Ads, Microsoft Ads, Meta (Facebook/Instagram), and LinkedIn. Services include keyword research, campaign structure, A/B testing, bid optimisation, conversion tracking, and monthly reporting. ### IT Support URL: https://digitalexperts.pt/en/services/it-support/ Remote IT helpdesk and managed services: endpoint management, Microsoft 365 administration, automated backups, antivirus and EDR management, network monitoring, security awareness training, and incident response. --- ## Work Process 1. **Discovery Call** — Understanding business goals and current technology landscape. 2. **Technical Assessment** — Auditing infrastructure, identifying gaps and opportunities. 3. **Proposal** — Clear scope, timelines, and investment. 4. **Implementation** — Remote execution with full communication and transparency. 5. **Support & Optimisation** — Ongoing monitoring, proactive optimisation and support. --- ## Managed Service Tiers ### Remote IT Essentials For small businesses needing reliability and peace of mind. Includes: remote helpdesk, Microsoft 365, security monitoring, automated backups. ### Business Cloud For companies leveraging the Microsoft cloud. Includes: managed Azure, full Microsoft 365, SharePoint & Teams, identity and security management. ### Digital Growth For businesses growing their digital presence. Includes: websites and e-commerce, technical SEO, Google Ads, marketing automation. --- ## Case Studies ### Microsoft 365 Migration URL: https://digitalexperts.pt/en/case-studies/microsoft-365-migration/ Category: Microsoft 365 Industry: Legal Services Duration: 6 weeks Technologies: Microsoft 365 Business Premium, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Conditional Access, MFA **Challenge:** Our client had been running Exchange Server 2010 and on-premise file shares for over a decade. With the server nearing hardware failure and Microsoft support long ended, they faced mounting risk: no remote work capability, unreliable manual backups, and a growing security gap. Key problems: - Exchange Server 2010 — out of support since 2020 - On-premise file shares with no offsite backup - No remote work capability for 68 staff - Manual, tape-based backups with no tested recovery plan - Zero MFA or conditional access policies **Solution:** 1. Tenant Setup & Pilot: Configured the Microsoft 365 tenant, established mail flow coexistence, and ran a 2-week pilot with the IT team and 5 early adopters to validate the migration approach. 2. Phased Mailbox Migration: Migrated mailboxes in three weekend batches of ~23 users each using a staged cutover approach — zero interruption to business operations during the working week. 3. SharePoint & OneDrive Rollout: Migrated 1.2 TB of file shares to SharePoint Online with department-level permissions mirroring existing structure. OneDrive client deployed to all workstations. 4. Teams Deployment & Training: Deployed Microsoft Teams with calling plans, replacing an ageing PBX. Delivered two half-day training sessions for all staff, with a dedicated champions network for ongoing support. 5. Security Hardening: Implemented MFA for all accounts, Conditional Access policies enforcing compliant devices, and Microsoft Defender for Business to replace the legacy antivirus. **Results:** - 0 min — Email downtime - €31,200 — Annual savings vs on-premise - 100% — Teams adoption in 4 weeks - 6 weeks — Total project delivery --- ### Azure Infrastructure Migration URL: https://digitalexperts.pt/en/case-studies/azure-infrastructure/ Category: Azure Industry: HealthTech Duration: 9 weeks Technologies: Azure Kubernetes Service, Azure DevOps, Azure PostgreSQL, Azure Key Vault, Application Gateway, WAF, Log Analytics, Application Insights, Terraform **Challenge:** Our client's patient-facing mobile app had outgrown its single €50/month VPS. Manual FTP deployments took 4 hours, the server crashed every morning during peak usage, and there was no RGPD-compliant data architecture. With a Series A round closing and 8,000 active patients on the platform, this was urgent. Key problems: - Single-server architecture with no redundancy or auto-scaling - App crashing daily between 08:00–09:00 due to traffic spikes - Manual FTP deployments averaging 4 hours each - No monitoring, alerting, or incident response process - No RGPD-compliant data architecture for patient health records - Zero secrets management — credentials stored in plain-text config files **Solution:** 1. Architecture Design & Security Review: Designed a RGPD-compliant reference architecture on Azure, including data residency (EU regions only), encryption at rest and in transit, and a secrets management strategy using Azure Key Vault. 2. Container & Kubernetes Migration: Containerised all application services with Docker and deployed to Azure Kubernetes Service (AKS) with Horizontal Pod Autoscaler — allowing the cluster to scale automatically during peak hours. 3. Database Migration: Migrated from a self-managed PostgreSQL instance to Azure Database for PostgreSQL Flexible Server with geo-redundant backups, point-in-time recovery, and private endpoint access. 4. CI/CD Pipeline: Built Azure DevOps pipelines for automated testing, container image building, and blue-green deployments to AKS. Deployment time reduced from 4 hours to 7 minutes. 5. Monitoring & Alerting: Deployed Log Analytics Workspace + Application Insights for full observability: request tracing, exception tracking, and PagerDuty-integrated alerting for critical incidents. **Results:** - 99.97% — Uptime (from ~94%) - 7 min — Deployment time (from 4 hrs) - 0 — Peak-hour crashes - RGPD — Compliant architecture — audited & documented --- ### Website & Application Development URL: https://digitalexperts.pt/en/case-studies/website-application-development/ Category: Development Industry: Retail / B2B Commerce Duration: 10 weeks Technologies: Next.js, TypeScript, Tailwind CSS, Sanity CMS, Stripe, Vercel, PostgreSQL, Prisma **Challenge:** Our client, a family-owned building materials business in its third generation, was watching competitors win digital market share while still taking orders by phone and fax. Their website — built in 2009 — had no SEO value, no online ordering, and no B2B functionality for their network of 140 distributor accounts. Key problems: - Website built in 2009 — not mobile-friendly, no SEO, no analytics - All orders placed by phone or fax — 4 staff dedicated to manual order processing - 140 B2B distributor accounts with no self-service portal - Product catalogue of 3,200 SKUs living only in an Excel spreadsheet - No digital presence — zero organic traffic, no Google Business Profile **Solution:** 1. Discovery & Architecture: Conducted a 2-week discovery sprint with sales, warehouse, and IT stakeholders to map the full order flow, identify integration points with the existing ERP, and define the B2B portal requirements. 2. Design System & Frontend: Built a modern, mobile-first design system in Figma and implemented it in Next.js with Tailwind CSS — optimised for Core Web Vitals from day one. Bilingual (PT/EN) for international distributors. 3. Product Catalogue & CMS: Migrated 3,200 SKUs from Excel into Sanity headless CMS, with structured product data, category hierarchy, technical datasheets, and real-time stock integration via the ERP API. 4. E-commerce & B2B Portal: Integrated Stripe for online payments, built a full checkout flow with VAT handling for PT/EU customers, and developed a B2B customer portal with order history, invoice downloads, and credit line visibility. 5. SEO & Launch: Implemented technical SEO (schema markup, sitemap, hreflang), optimised meta and headings for 80+ target keywords, set up Google Analytics 4 + Search Console, and launched a Google Ads campaign to capture demand immediately while organic rankings built over time. **Results:** - €94K — Online revenue — first 12 weeks - +380% — Organic traffic in 6 months - 58% — Orders now placed online - #1 — Google ranking — 4 key product categories --- ### Cybersecurity Emergency Response URL: https://digitalexperts.pt/en/case-studies/cybersecurity-project/ Category: Cybersecurity Industry: Financial Services Duration: 4 weeks emergency + 3-month programme Technologies: Microsoft Defender for Business, Microsoft Sentinel, Entra ID, Conditional Access, Privileged Identity Management, DMARC / DKIM / SPF, Microsoft Secure Score **Challenge:** The CFO's email account was compromised through a targeted phishing attack. An attacker posed as a supplier and almost succeeded in diverting €22,000 to a fraudulent IBAN — discovered by chance 10 minutes before bank processing. The firm managed €140M in client assets with zero security controls: no MFA, no monitoring, shared admin passwords, and no security awareness training. Key problems: - CFO email compromised — BEC (Business Email Compromise) attack - €22,000 near-miss wire transfer to fraudulent IBAN - No MFA across any account — 22 users fully exposed - Shared administrator passwords across all systems - No email authentication: SPF not enforced, no DKIM or DMARC - No SIEM, no monitoring, no incident response plan - Staff phishing click rate: 38% in initial simulation — nearly double the industry average **Solution:** 1. Emergency Response (Day 1–3): Revoked all active sessions, reset all credentials, enabled MFA for every account, and isolated the compromised mailbox for forensic analysis. Contacted the bank to confirm no further transactions had been processed. 2. Email Authentication: Implemented strict SPF, DKIM signing, and a DMARC policy progressed from monitoring to enforcement within 2 weeks — preventing any further spoofing of the company domain. 3. Endpoint & Identity Protection: Deployed Microsoft Defender for Business across all devices, implemented Conditional Access policies (MFA required, geo-blocking non-EU countries, compliant device enforcement), and set up Privileged Identity Management (PIM) for admin accounts. 4. SIEM & Threat Detection: Deployed Microsoft Sentinel with custom detection rules for BEC patterns, impossible travel, and mass email forwarding. Configured automated incident response playbooks and integrated PagerDuty alerting. 5. Security Awareness Programme: Delivered a 2-day security awareness training for all 22 staff. Implemented monthly phishing simulations with targeted coaching for users who fail — reducing the click rate from 38% to 6% over 3 months. **Results:** - 0 — Successful attacks in 10 months - 100% — MFA adoption — Day 1 - 6% — Phishing click rate (from 38%) - 74% — ISO 27001 readiness score --- ### Power Platform & Business Intelligence URL: https://digitalexperts.pt/en/case-studies/power-platform-automation/ Category: Power Platform Industry: Industrial Distribution Duration: 6 weeks Technologies: Power Automate, Power BI, SharePoint Online, Microsoft Lists, Microsoft 365 **Challenge:** Our client's commercial and finance teams were drowning in manual work: monthly sales reports assembled from 12 Excel files, purchase approvals via email chains that regularly got lost, and zero real-time visibility into margins or inventory. Leadership was making decisions on data that was 2–3 weeks old. Key problems: - Monthly reporting consumed 3 full days across 8 employees - Purchase approvals via email — 4-day average cycle, frequent delays - Sales and margin data 2–3 weeks old by the time it reached management - 12 disconnected Excel files across commercial, finance and logistics teams - No real-time visibility into inventory levels or profitability by product line **Solution:** 1. Process Mapping & Architecture: Ran a 3-day discovery sprint with commercial, finance and logistics stakeholders to map all existing workflows, identify automation opportunities and define the Power BI data model. 2. Power BI Real-Time Dashboards: Built a suite of Power BI dashboards — sales by region and salesperson, margin by product line, and inventory alerts — connected directly to the ERP via API using DirectQuery for near real-time data. 3. Purchase Approval Automation: Replaced email-based approvals with a Power Automate flow triggered by a SharePoint form. Requests are routed by value threshold, approvers receive mobile notifications, and all decisions are logged automatically. 4. Automated Reporting Pipeline: Eliminated the 3-day manual process with a scheduled Power Automate pipeline: daily data extraction from the ERP at 6am, transformation into SharePoint Lists, and automatic Power BI report distribution to management. 5. Training & Adoption: Delivered 2 days of hands-on training for commercial, finance and management teams. Built a SharePoint help site with recorded walkthroughs and an internal helpdesk for the first 30 days post-launch. **Results:** - 2 hrs — Monthly reporting time (from 3 days) - 0 — Lost approval requests - Hourly — Data freshness (from 2–3 weeks) - 6 weeks — Full project delivery --- ### Google Ads & Digital Marketing URL: https://digitalexperts.pt/en/case-studies/google-ads-management/ Category: Google Ads Industry: Legal / Professional Services Duration: 4 months Technologies: Google Ads, Google Analytics 4, Google Tag Manager, Meta Ads, Google Search Console, Hotjar **Challenge:** Our client had operated exclusively on referrals for over 12 years. When a key referral partner retired, monthly revenue dropped 30% within 3 months. They had a static website with zero organic traffic, no Google presence, no analytics, and competitors occupying every top position for their core keywords. Key problems: - 100% revenue dependent on referrals — no digital acquisition channel - Revenue dropped 30% within 3 months after key referral partner retired - Website with 0 organic traffic and no conversion elements - No Google Business Profile, no reviews, no structured data - Competitors occupying all top positions for every target keyword - No tracking in place — no way to measure what was working **Solution:** 1. Competitive Analysis & Keyword Research: Audited 6 competing firms' Google Ads strategies using specialist tools. Identified 80+ high-intent keywords segmented by service area and buyer intent stage, including 200+ negative keywords to prevent wasted spend. 2. Landing Page Design & CRO: Built dedicated landing pages for each service line with clear value propositions, trust signals (credentials, process, social proof), a primary CTA (book consultation), and phone call tracking via Google Tag Manager. 3. Google Ads Campaigns: Launched Search campaigns with exact and phrase match keywords, ad schedule targeting peak search hours, geographic targeting, and 3 ad variants per ad group for A/B testing. Started with a controlled daily budget and scaled as ROAS improved. 4. Conversion Tracking & Analytics: Implemented full GA4 + GTM setup: form submission events, phone call conversions, session recording with Hotjar, and a real-time dashboard reporting leads, cost per lead, and channel attribution. 5. Meta Retargeting & Monthly Optimisation: Added Meta retargeting for website visitors who did not convert, targeting with a free consultation offer. Monthly optimisation cycles: keyword bid adjustments, negative keyword expansion, landing page iteration based on heatmaps. **Results:** - +280% — Qualified leads in 4 months - €47 — Cost per lead (vs €180 industry avg) - #1–3 — Google Ads position — all target keywords - +62% — Landing page conversion rate improvement --- ### Managed IT Services URL: https://digitalexperts.pt/en/case-studies/managed-it-services/ Category: IT Support Industry: Logistics & Operations Duration: 8 weeks setup + ongoing Technologies: Microsoft Intune, Entra ID, Microsoft 365 Business Premium, Microsoft Defender, Remote Monitoring, Freshdesk **Challenge:** Our client had grown from 8 to 45 employees in 3 years with no IT infrastructure whatsoever. Devices were a mix of personal and company equipment, there was no remote management capability, software was unlicensed, and IT problems were 'solved' by messaging a technical acquaintance on WhatsApp — with no tracking, no SLA and no accountability. Key problems: - No IT team — support via personal WhatsApp, no SLA or tracking - Mix of personal and company devices with no management or visibility - No device encryption or remote wipe capability - Unlicensed software across multiple devices — legal and security risk - No asset inventory — management did not know how many devices the company owned - Password sharing between warehouse staff — no individual accounts **Solution:** 1. IT Audit & Asset Inventory: Conducted a full audit of all 47 devices across 3 locations: hardware specs, operating system versions, installed software, licences, and network configuration. Delivered a complete asset register for the first time in the company's history. 2. Device Management with Intune: Enrolled all devices into Microsoft Intune: automated security configuration, BitLocker encryption, Windows Update management, remote wipe capability, and software deployment from a centralised portal. 3. Identity & Access Management: Migrated all staff to individual Entra ID accounts, eliminated shared credentials, enforced MFA for all accounts, and implemented role-based access control across Microsoft 365 and the company's operational software. 4. Helpdesk Setup & SLAs: Deployed Freshdesk ticketing system, defined clear SLAs (P1 critical: 1hr, P2 high: 4hrs, P3 standard: 24hrs), integrated with remote access tools for fast resolution, and set up an internal IT portal for staff self-service. 5. Ongoing Managed Support: Providing ongoing fully managed IT support: dedicated account manager, monthly IT health reports, proactive monitoring and alerting, patch management, and unlimited helpdesk within SLA. Staff onboard new devices in under 30 minutes via Intune Autopilot. **Results:** - 47 min — Avg response time (from ad-hoc WhatsApp) - 94% — First-contact resolution rate - 100% — Devices encrypted and managed - €2,100 — Monthly cost vs €5,800 for in-house hire --- ### SharePoint Modern Intranet URL: https://digitalexperts.pt/en/case-studies/sharepoint-intranet/ Category: SharePoint Industry: Real Estate / Property Management Duration: 7 weeks Technologies: SharePoint Online, Microsoft Teams, Power Automate, Microsoft 365, OneDrive **Challenge:** Our client had grown to 8 offices over 10 years with no centralised knowledge management. Documents lived in personal drives and email threads. Onboarding a new employee required a dedicated colleague for 2 weeks. Finding the right document version meant asking colleagues — often unsuccessfully. Meanwhile, 40+ orphan Teams channels had accumulated with no governance. Key problems: - Documents in personal drives and email attachments — no single source of truth - Multiple versions of the same contract templates circulating simultaneously - New employee onboarding required 14 days of dedicated colleague time - No standardised processes across the 8 offices - 40+ orphan Teams channels and groups with no governance or lifecycle policies - Legacy SharePoint 2016 on-premise — outdated, unused, and unmaintained **Solution:** 1. Information Architecture Workshops: Facilitated workshops with department heads across 3 offices to map content, define ownership, and design a hub-and-spoke SharePoint architecture: 1 company hub + 6 department sites + 8 office sites. 2. Content Migration & Organisation: Migrated 120 GB of content from personal drives, email attachments and legacy SharePoint — with metadata tagging, version consolidation, and a structured document library hierarchy. Duplicate detection reduced storage by 34%. 3. Teams Governance: Audited and cleaned up 40+ orphan Teams. Implemented naming conventions, sensitivity labels, expiry policies (Teams inactive for 90 days trigger a renewal request), and an automated approval flow for creating new Teams. 4. Digital Onboarding Hub: Built a structured onboarding SharePoint site with department-specific guides, IT setup checklists, HR documents, and a welcome page personalised by role. A Power Automate flow sends each new joiner a tailored onboarding plan on day 1. 5. Training & Change Management: Delivered 3 training sessions per office (24 sessions total), adapting content for technical and non-technical audiences. Built a searchable video library and established an internal champions network of 1 advocate per office. **Results:** - 3 days — New staff onboarding (from 14 days) - −60% — Reduction in 'where is document X' requests - 120 GB — Content migrated and structured - 40+ — Orphan Teams cleaned up --- ## Technology Partners Microsoft (Microsoft 365, Azure, Power Platform), Google (Google Workspace, Google Ads), AWS, Cloudflare (Workers, Pages, R2, D1, Zero Trust), Laravel, Meta (Facebook/Instagram Ads). ## Tech Stack **Frameworks:** Laravel, Node.js, Next.js, Vue.js, React.js **Languages:** TypeScript, PHP, Python/Django, Flutter **Cloud:** Azure, AWS, DigitalOcean, Cloudflare, Vercel **Microsoft:** Microsoft 365, Azure, Power BI, Power Automate, SharePoint, Teams, Entra ID --- ## Geographic Coverage **Europe:** Portugal, United Kingdom, Spain, France, Germany, Netherlands, Belgium, Ireland, Switzerland, Luxembourg **North America:** United States, Canada **Middle East:** UAE, Qatar, Saudi Arabia, Kuwait, Bahrain **Africa (PALOP):** Angola, Mozambique, Cape Verde, São Tomé and Príncipe, Guinea-Bissau --- ## Contact URL: https://digitalexperts.pt/en/contact/ Response guaranteed within 24 business hours. Languages: English and Portuguese.